Private Lesson, Drop-in Clinic, and Court Cancellation Policies

We require 24 hours notice if you would like to make any changes to your scheduled private lesson, scheduled drop in clinic, or booked court time to ensure you are not charged the full rate of services. To cancel either email in writing or speak with the office manager. Please do not make cancellations with your tennis pro. Missed lessons cannot be rescheduled, which means payments for missed lessons are not reusable, refundable, or transferable. You can cancel and reschedule lessons anytime up to 24 hours before your lesson.

Medical Policy

If a player becomes injured during their clinic or summer camp season, medical documentation is required. Credit will then be given for the portion of payment from the date of the medical documentation due to injury. Refund will be issued in the form of a credit valid for one year from issue date. Doctor's note is required.

Summer Camp Refund Policy

All requests for refunds must be made directly to the office manager. All monies paid with the exception of a $50.00 administrative fee, per session enrolled, will be refunded provided the notice of cancellation is received 14 days prior to the start of camp. No refunds will be provided less than 14 days prior to camp, for expulsion from camp, for voluntary withdrawal from camp, or for injuries sustained prior to camp or at camp. We are also unable to issue a credit for any future camps. 

Clinic Refund Policy

All fees are non-refundable due to illness, vacations, schedule conflicts. If an extenuating injury occurs, we will require a doctor's note for consideration.

All requests for refunds must be made directly to the office manager. All monies paid with the exception of a $30.00 administrative fee, per session enrolled, will be refunded provided the notice of cancellation is received 14 days prior to the start of the clinic. No refunds will be provided less than 14 days prior to the start of the clinic, for expulsion from the clinic, for voluntary withdrawal from the clinic, or for injuries sustained prior to the clinic or at the clinic. We are also unable to issue a credit for any future clinics or camps. All requests for a credit to drop out of a clinic (not due to a medical reason) after the start of the session, would entail your spot to be filled by another player. Once your spot is replaced, an credit for the remaining session will be issued to your account.

Clinic Make Up Policy

To be eligible for a Make Up, you must call in your missed clinic date at least 24 hours before your actual clinic. Strand Tennis offers up to two Make Ups per session. Make Ups cannot be rolled over to into the next session. Make Ups are subject only to availability and NOT guaranteed. You will be put on a Make Up list and notified when a spot becomes available. We do not offer Make Ups for Junior Clinics.  

Credit Card Policy

Refunds for any programs or pro shop items (lessons, camps, racquets, apparel, etc.) will result in a $30 processing fee. The remaining credit may be refunded by check if applicable. To result in no processing fee, remaining credit may be kept on file as a credit. Strand Tennis will charge a 3.5% processing free for all credit card purchases.